Level One IT Tech

Level One Service Desk Technician

Compensation: $20 - $25/Hour

Reports to: Service Manager

Department: Service and Support

Job Description:

The Service Desk Technician is responsible for handling first-level support of service requests in a professional and timely manner. This relates to all technology, including but not limited to: workstations, servers, printers, networks, and vendor-specific hardware and software.

Basic Functions:

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.

• Support of disaster recovery solutions.

• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.

• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.

• System documentation maintenance and review in ConnectWise.

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed on outages.

Additional Duties and Responsibilities:

• Onsite Support as needed

• Improve customer service, perception, and satisfaction.

• Fast turnaround of customer requests.

• Ability to work in a team and communicate effectively.

• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

• Escalate service requests that require engineer-level support.

• Responsible for entering time and expenses in ConnectWise as they occur.

• Understand processes in ConnectWise by completing assigned training materials and blueprints on ConnectWise University.

• Enter all work as service tickets in ConnectWise.

Knowledge, Skills, and/or Abilities Required o perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Advanced understanding of operating systems, business applications, printing systems, Microsoft active directory, email, and network systems.

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer care.

• Diagnosis skills of technical issues.

• Ability to multi-task and adapt to changes quickly.

• Technical awareness: the ability to match resources to technical issues appropriately.

• Service awareness of all organization’s key services for which support is being provided.

• Understanding of support tools, techniques, and how technology is used to provide services.

• Typing skills to ensure quick and accurate entry of service request details.

• Self-motivated with the ability to work in a fast-moving environment.

• Reliable Transportation

Educational/Vocational/Previous Experience Recommendations:

• BA/BS, preferably in computer science or a related field.

• 1-2 years of IT or related experience.


• Competitive salary based on experience and qualifications.

• Performance-based incentives.

• Generous bonus levels.

• Full on-the-job training & support.

• Fun working environment and culture.

• Great opportunity for advancement.

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.

Other duties may be assigned as needed.

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Personal Assistant/Marketing Manager

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Appointment Setter/Dialer

Compensation: $20 - $25/Hour

Reports to: Service Manager

Department: Service and Support

Job Description

Entry Level Dialer and Appointment Setter:

Position Overview:

An entry-level dialer and appointment setter is responsible for making outbound calls to potential customers or clients and scheduling appointments for the sales team. The primary objective of this role is to generate new business leads and build a pipeline of prospects for the sales team to follow up with.

Key Responsibilities:

Conduct outbound calls to prospective customers or clients using a script provided by the company

Use phone and email to set appointments for the sales team

Build and maintain a database of leads using a CRM software

Follow up with leads and schedule appointments with qualified prospects

Meet or exceed daily, weekly, and monthly appointment setting quotas

Participate in team meetings and contribute to the improvement of the sales process

Provide feedback to the sales team about the quality of leads generated

Keep accurate records of calls made and appointments scheduled

Perform other duties as assigned


High school diploma or equivalent

Excellent communication skills, both written and verbal

Ability to speak clearly and confidently on the phone

Strong organizational and time-management skills

Ability to work in a fast-paced environment and multitask

Basic computer skills, including experience with Microsoft Office and CRM software

Previous experience in a customer service or telemarketing role is a plus

Working Conditions:

This is a Part-time position that typically requires working in an office environment. However, due to the pandemic, the work may be done remotely. The entry-level dialer and appointment setter may be required to work evenings and weekends to reach potential clients in different time zones.

If you are interested in this position, please send your resume and cover letter to our HR department.

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"Best IT Company we've ever had, by far!"

Mitch Pebley

Head of Operations Summit Engineering



Phone: 720-704-3318

Address: 2 W Dry Creek Circle Suite 100 Littleton, CO 80120

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